Along with your pets, we value the health and safety of our clients, staff, and community. To prevent the spread of COVID-19 while still providing excellent care for pets, we are implementing the following plan of action:
APPOINTMENTS
PICKING UP MEDICATION/FOOD
APPOINTMENTS
- Owners are asked to call us upon arrival at 612-825-6859.
- A staff member will consult with you over the phone in detail about your concerns, then meet you at your car to take your pet into the clinic.
- You MUST have your pet on either a 6-foot leash or secured in a pet carrier. All cats MUST be in a carrier.
- Unless otherwise instructed, you must stay in your car and wait until your pet’s visit is finished.
- One of our Doctors will examine your pet and call you to discuss their recommendations.
- A staff member will call to go over discharge instructions and collect payment over the phone.
- Your pet will then be returned to your car.
- A phone is necessary for all appointments. If you show up to your appointment without one, you will be asked to reschedule your pet's appointment.
- A phone is necessary for all appointments. If you show up to your appointment without one, you will be asked to reschedule your pet's appointment.
PICKING UP MEDICATION/FOOD
- Owners are asked to call us upon arrival at 612-825-6859.
- A staff member will collect any items you need and collect payment over the phone.
- Please allow a few minutes for all items to be collected and packaged.
- A staff member will call you back and meet you at the door to pass off the items requested.
- We require 48 hours notice for prescription refills and one week for any special order foods.